How to OrderMaking purchases on our web-site is easy:- 1. Look through and enjoy the site. 2. Click on items you wish to buy. 3. Put them in your Rugby Plus… Shopping Basket. 4. Follow the payment instructions.
PaymentPayment is processed via paypal or by credit or debit card. We accept Mastercard/Visa/Visa Debit/ Amercian Express/ Delta/ Electron. For more information on security click here. Tax/VAT: All unit costs are UK costs and are inclusive of Value Added Tax (VAT). If shipping outside the UK or the EU countries, VAT is not applicable. To see the costs ex VAT, please select the appropriate shipping zone on the shopping basket and press recalculate.
DeliveryOnce we have received and processed your order, we will try to dispatch your goods as soon as we can. However, because we cannot ensure permanent availability of all products, we are unable to provide our customers with specific delivery dates. Delivery of any goods will be by Courier or post depending on the size and nature of the goods to be supplied. If delivery, due to re-ordering or similar, is delayed beyond 30 days, we will notify you that this is the case and you will have the option to cancel your order if the delay is unacceptable. A full refund will be given. Packing, Postage and Delivery Charges * In UK -£3.50 for any number of items * EU - £6.00 for first item and £1.50 per each additional item * Rest of the World - £12.50 for first item and £4.50 per each additional item.
We hope that you will always be satisfied wih the quality of the item that you order and we send, however if you are not satisfied with your purchase you may return the item for exchange or refund.
A full refund (less postage charges applied) will be given only if the following conditions are met:- 1. The item is returned within 10 days after receipt. 2. The item must be in its original packaging (where applicable) and must be suitable for re-sale.
A full exchange will be given if the following conditions are met: 1. The item is returned within 10 days after receipt. 2. The item must be in its original packaging (where applicable) and must be suitable for re-sale 3. The customer must pay for additional postage charge. Please contact us on 01224 647347 with details of what item you wish to exchange and what you wish it to be exchanged for and we will set aside whilst awaiting the return of the original item.
If you are require an exchange, postage charges as per details above in 'Delivery' section will apply.
We would recommend, when returning items to Rugby Plus..., that you send it recorded delivery. Rugby Plus... however will not be responsible for non-delivery of returned item nor postage paid for returning item unless we have sent you the wrong item or the item is faulty.
Please return all items to :
RUGBY PLUS... (RETURNS)
314 GEORGE STREET